Terms and refund policy

About CeMAP Ready

CeMAP Ready is an independent online study aid for the Certificate in Mortgage Advice and Practice (CeMAP). It is not affiliated with or endorsed by The London Institute of Banking & Finance (LIBF), which owns and runs CeMAP. Buying CeMAP Ready does not book, register or pay for any LIBF exam.

Our questions are written to practise the topics in LIBF's published syllabus. They are not real or leaked LIBF questions, and practising with them does not guarantee a pass.

Study content

Questions and explanations are for exam practice, not financial, legal or regulatory advice. They follow sources such as the FCA Handbook, but rules and figures change. Always check current rules in practice. If you think a question is wrong, use “Report a problem” and we'll review it.

Your account

You need an account to buy full access. Keep your password safe and don't share your account. Full access is for one person.

Full access: price and payment

Full access is a one-off payment of £35, not a subscription. The price is shown before you pay. Payments are processed by Stripe.

“Lifetime access” means access for as long as CeMAP Ready is available, including if you need to resit any CeMAP exam. If we ever close the service, we will give at least 30 days' notice on the site.

Your right to cancel

Under UK consumer law you normally have 14 days to cancel a purchase of digital content. Because full access starts straight away, we ask you to agree before you pay that access can start immediately and that you lose the right to cancel once it does. You must tick a box to confirm this before checkout.

Refunds

We will give you a full refund if you were charged twice or in error, or if a fault on our side stops you using full access and we can't fix it within a reasonable time.

If you're unhappy for another reason, contact us within 14 days of buying and we'll consider a refund fairly. To ask for a refund, use the contact page with the email address on your account.

A refund ends your full access. This doesn't affect your legal rights, for example if the service is faulty or not as described.

Fair use

Please don't copy, resell or republish our questions, or try to get around the free limits or the paywall. We may suspend accounts that do.

Our responsibility to you

We work to keep the site available and the content accurate, but we can't promise it will always be uninterrupted or error-free. We are not responsible for your exam result or for decisions made by LIBF. Nothing in these terms limits liability that can't be limited by law.

Changes and the law

We may update these terms, for example if the product changes. The version on this page when you buy applies to your purchase. These terms are governed by the law of England and Wales.